Legal notice


1. Ownership

The domain is owned by Cacao Equador – Roça de Sto. António, Lda., headquartered at Praceta Orfeão da Foz, Porto.
For any clarification related to these Conditions of Use of the Online Sales Service, you can contact Cacao Equador through any of the following means:
letter: Cacao Equador, Rua Barros Lima, 731, 4300- 062 Porto, Portugal

2. Object and scope of application

The purpose of these general sales conditions is to provide and define all the information necessary for the user about the modalities order, sale, payment and delivery of purchases made on the website
Browsing the website, as well as the electronic purchase of any of the products made available on this platform, implies acceptance of these General Sales Conditions. Cacao Equador reserves the right to change these General Conditions of Sale without prior notice, any changes being published on the website [ ].
It is considered that , by validating an order, the user is accepting these general conditions of sale.

3. Content information

The reproduction, transfer, distribution or storage of the contents of the page without prior written authorization granted by Cacao Equador is prohibited for purposes other than strictly personal use.
Cacao Equador reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.
It is expressly prohibited to introduce links from this site, regardless of the intended purpose, without prior authorization from Cacao Equador. The use of the domain and all of its pages for abusive purposes, and without prior authorization, is susceptible to recourse to the competent legal means by Cacao Equador. In the event that you find links on other sites that allow you to access the online store at, we inform you that Cacao Equador is not responsible for the origin of the page or for the contents contained therein.
Every effort has been made to ensure that the information presented here is free from typographical errors and whenever they occur, Cacao Equador will correct them as soon as possible.

4. Intellectual and Industrial Property

All texts, comments, works, illustrations, works and images reproduced or represented on and/or on the website of the online store are duly protected by the respective copyright, for the whole world. In this way, and under the terms of the Copyright Code and Related Rights, its use will only be authorized for private purposes, without prejudice to the more restrictive provisions contained in the aforementioned Code. Any total or partial reproduction or representation of the website or of all or part of the elements included in it is strictly prohibited, under penalty of resorting to the competent legal means against those who act in this way, except when existing tools on the website are used (eg event sharing via Facebook). Corporate names, brands, as well as any distinctive signs reproduced on the website are protected under the legal provisions applicable to industrial property. The reproduction or representation of all or part of these distinctive signs is strictly prohibited and must be subject to prior written authorization from the respective owners.

5. Responsibilities

Cacao Equador declines any liability for damages that may arise as a result of using this website or any other linked websites . Likewise, no guarantee is given that access to this site will be uninterrupted or free from errors, viruses or any other harmful material and is not subject to claims, penalties, damages or expenses that may arise either from the use or inability to of the site, or of unauthorized access or alteration of the same.
Cacao Equador reserves the right to make changes and corrections, suspend or terminate this site when it deems appropriate and without prior notice to any user.
Cacao Equador does not previously filter or monitor the content transmitted to this site by third parties and is not responsible for filtering any such content. If notified, Cacao Equador may investigate an alleged violation of the Terms and Conditions of Use of the site and may determine that the information be removed from the site.
In summary:
a) The Services available at are the property of Cacao Equador.
b) The Customer is responsible to Cacao Equador for all and any misuse of the Services, which are directly attributable to it, as well as any violation of these Conditions of Use of the Service.
c) Cacao Equador does not offer any guarantees as to the permanent availability of the Web Service
d) Cacao Equador is not responsible for any failure in the communications network that supports the service, or for any other reason of force majeure, that causes any type of failure or delay in any operation that the Customer is carrying out www.cac, not being attributable to any damages or losses that may arise.
e) Cacao Equador is not responsible to the Client and/or third parties for any loss or damage that result directly or indirectly from the use of the Service

6. Obligations of Customers and Users

The Customer and the User undertake to comply with and respect these General Sales Conditions , namely:
Refrain from introducing, storing or disseminating defamatory, obscene, injurious, xenophobic and/or any other content that violates the general principles of law and of public order;
To save, and not disclose, your password to enter the website in order to prevent third parties from accessing your user account at;
Not using false identities;
Providing personal data and correct addresses so that Cacao Equador can properly process orders carried out at
It is therefore expressly forbidden for its users to transmit messages or information that are harmful a, misleading, defamatory, obscene or that violates, in any way, the right to privacy or the intellectual or industrial property of third parties, as well as the provision of any information that may be harmful to third parties or to the owner of the website.
Cacao Equador reserves the right to delete the user account that materializes some of these situations.
The Customer is responsible for the veracity of the data communicated to Cacao Equador and undertakes to immediately insert any changes thereto in its Cacao Equador Registration Account on the website or any other of its pages. Cacao Equador declines any responsibility for any delay or impossibility in the processing of the online sale, resulting from an error or insufficiency of data communicated by the Customer.

7. Use and Risk

This website may contain links to third party websites, which are provided solely for your convenience and accessibility. Cacao Equador does not endorse the content of any of these third-party websites and is not responsible for their content. Access and visits to these sites are carried out at the user's own risk.
It is prohibited for the user to create or introduce any types of viruses or programs that damage or contaminate it or advise third parties on this site. to do it. Violators will be subject to criminal prosecution.
Any and all questions arising from the Terms and Conditions of Use of the site must be addressed to the headquarters of Cacao Equador or via email to

8. Privacy and Protection of Personal Data - Privacy Policy

Cacao Equador, the entity responsible for this website, takes privacy seriously and the protection of the data registered by its users. The Cacao Equador website guarantees its users privacy and security in the data provided for the various services available, only requesting and collecting the data necessary for the provision of the service in accordance with the explicit indications on the website and the user's options. If required, the data subject has the right to obtain access, rectification or deletion of the data provided.

In compliance with the new General Data Protection Regulation (RGPD), in force as of May 25, 2018, on the Protection of Personal Data, we inform you that the processing of personal data collected on the website is the responsibility of Cacao Equador – Roça de Sto. António, Lda., based in Praceta Orfeão da Foz, Porto. The data collected on this website is intended for processing the sale of goods and services and communication with Customers, processing requests for information and eventual complaints, statistical analysis, as well as its use for direct marketing purposes.

Cacao Equador guarantees the confidentiality of all data provided by its customers. Notwithstanding that Cacao Equador proceeds with the collection and processing of data in a safe way and that prevents its loss or manipulation, using the most perfected techniques for this purpose, we inform you that the collection in an open network allows the circulation of personal data without conditions of security, running the risk of being seen and used by unauthorized third parties.

What kind of information do we collect?
Personal Data
All data collected by Cacao Equador is information provided with the consent of the holders. The information is collected when the holder:
- Registers for the Cacao Equador newsletter;
- Makes purchases at the Cacao Equador online store ;
- Participates in cultural initiatives promoted through the social networks where Cacao Equador communicates (Facebook, Instagram, Linkedin, Youtube, Twitter, or other).
According to the General Data Protection Regulation (EU) No. 2016/679, of April 27, 2016, the holder, when subscribing to the newsletter and participating in any of the above situations, gives his/her consent for the collection and processing of my personal data to Cacao Equador, Lda., for the purposes of the Database referring to notifications of events, contests, invitations or communications, being the exclusive use of the same, until the contrary is requested by the holder.

The holder of the following rights is further informed:
the right to request, at any time, that his consent be withdrawn regarding the processing of his personal data; as well as the respective rectification, updating or elimination, including the exercise of the “right to be forgotten” without compromising the lawfulness of the treatment carried out, as well as the right to data portability;
do right to be informed in advance and on request, about the intention to use the data for a purpose other than that given in this consent, informing which data, the purposes of treatment and other relevant information;
the right to file a complaint with the supervisory authority.

Contact Cacao Equador
Cacao Equador will request personal information, such as company name, first name, surname, e-mail, telephone number, Tax ID, address, whenever a purchase is made through the Online Store on the website. If the user is registered, these same data can be used in future purchases.

Regarding the online purchase process, Cacao Equador collects data, such as company name, name, e-mail, telephone number, address, country, taxpayer number, whenever the holder purchases any product or service at

As for the Newsletter subscription process, Cacao Equador collects data, such as name, e-mail, whenever the holder clicks on the “Subscribe” link in

Other information collected
Cacao Equador automatically collects information whenever someone visits your Web site. obtains information from the user's computer and assigns a "cookie" (small package of information about that user) when someone visits its website. These data are not provided by user client – ​​they are collected automatically as a means of easy connections to our website and its use.
The user's computer browser, or other installed software, may restrict the use of simple cookies, persistent cookies or any other type of cookie. If you choose not to allow the use of simple cookies, you may not be able to use our website or certain features of our HTML emails. If you choose to allow simple cookies instead of persistent cookies, you will be able to enjoy all the features of our websites and HTML emails. In this case, however, it will be necessary to re-enter your data whenever you start a new session on our site or want to open an HTML email message.

Both simple and persistent cookies may be used in the emails we send. In addition to cookies, some of our web pages and HTML messages incorporate “pixel tags” (markers) that allow us to follow the footsteps of users on our site and the recipients of our communications. These markers are used to collect non-personally identifiable data that help us determine the most accessed menus, among other information that can be used to improve the services we offer to our owners.

Information concerning the user's computer obtains information techniques of the user's computer whenever he requests a page, when visiting the site This information is obtained through the user's browser and may include different data, such as: IP address, operating system used, internet search software (eg Google Chrome, Safari, Mozilla Firefox or Internet Explorer), monitor resolution and reference sites.

How we use the data we collect
The information collected by may be used to:

Membership in the Newsletter and Store
When a customer registers for the Newsletter or the Store, we use their data to create their account at The customer then receives, via email, a message from Cacao Equador.

Response to questions or suggestions
We will use your email address to respond to any question or suggestion you send us.

Transfer of collected data
In order to offer you an efficient service, may occasionally transfer data to other companies, inside or outside Europe. These assignments will be carried out in accordance with the law, they do not have any restrictions and our privacy policy remains fully applicable, namely with regard to compliance with security measures that guarantee data confidentiality.

Contacts of
Members will be contacted by Cacao Equador when:
– Register as a member of the Newsletter or in the Store;
- Make purchases in the online store
- Participate in initiatives promoted on social networks where Cacao Equador is present (Facebook, Instagram, Linkedin, Twitter, Youtube).

Links to other websites
On the website there may be several links that link to other websites, these websites that are not governed by the privacy policies of By clicking on these links and navigating to other websites, Cacao Equador's privacy practices cease to apply. We therefore recommend that you carefully read the privacy statements of any website with regard to collecting, processing and disclosing your personal data.

How we store and protect the personal data collected – Data Protection
We want our website members and users to have confidence when using the website, and for that reason We strive to protect all information we collect. is a secure site within the online environment. Our systems are configured with data encryption technologies and standard firewall devices. When sending information to over the internet, your data is protected by SSL technology (“Secure Socket Layer“), which guarantees the secure transmission of information.

How to access, update, rectify or delete information regarding your personal data
At any time you can view and/or update your personal data on Online Store (which include your registration as a member, data and preferences) through the link “My Area“, accessible through the main navigation bar of the site. You can change your password, address, email address, among others.

We strive to ensure that our users' personal data are complete and as correct and up-to-date as possible, to ensure their proper use.
As stipulated by the General Data Protection Regulation, the holder has the right to access, update, rectify or delete any information regarding their data, collected and stored by computer by You may request that specific errors in this data be corrected, upon written request. You should contact Cacao Equador to obtain information on the correct procedure to exercise this right. You can do so through:
letter: Cacao Equador, Praceta Orfeão da Foz, 68, 4150-326 Porto, Portugal

To protect customer privacy, we will take the necessary steps to verify your identity, before allowing access to personal data or to make any corrections thereto.

How to choose whether or not to receive communications from us? – Our Option Policy
At any time, you can decide not to receive further information. In this case, you can unsubscribe from these communications by clicking on “Unsubscribe”.
We will include, in all our emails and other communications, instructions for unsubscribing from the sending of promotional information. and other information.

Changes to the Privacy Policy
This Privacy Policy was prepared and published on the website on January 5, 2019. In case of changes to the Privacy Policy, these will be sent to you, and you will be asked to accept the new conditions. In the event that you do not accept the new conditions, we will not be able to continue to offer you the services available on our website. Regardless of subsequent updates, we will maintain our Privacy Policy as described herein at the time you provided us with your personal data.

If you have questions about our Privacy Policy, please do not hesitate to contact us.

If you wish, at any time, leave to be part of the Cacao Equador database, you may exercise this right through the following means:
letter : Cacao Equador, Praceta Orfeão da Foz, 68, 4150-326 Porto, Portugal

Cacao Equador will not sell or share your customer database with third parties.

9. Use of Cookies by Cacao Equador

Cookies are small text files sent by the websites you visit and which are stored on your computer. They are widely used for the functioning of the websites, to increase their efficiency, as well as to provide information to the owners of the websites.
Cacao Equador uses cookies to collect information about how visitors use your website. We use the information to create reports and to help us improve the website. Cookies collect information anonymously, including the number of visitors, the sites they come from and the pages they visited.
Cookie technology helps us deliver content tailored to the interests of visitors. Sites that offer online purchase possibilities use cookies to register and process the elements contained in your purchase card. Where authorized, we may associate personal information with a cookie file in such circumstances.
If you do not wish to receive cookies, you can configure your computer to notify you whenever you receive a cookie file or disable all cookies through your browser program (browser, such as Internet Explorer or Google Chrome). If you disable cookies, you may not be able to access some of the functions listed above.

10. Availability of Goods and Services and online sales

The images of the products available on the website are as accurate as possible, with a view to identically reproduce the product as it actually is. Bearing in mind that some products are handmade, there may be slight differences between the image and the product itself, due to the raw materials and the production process.
For more information for purchase, shipping and delivery conditions, please refer to the above section “Shop - Shipping Terms and Conditions” .

11. Applicable Law

These General Terms and Conditions for the use of the website and the online store at are subject to Portuguese legislation. Any conflict or divergence of interpretation of these conditions will be submitted to the competent Portuguese Court.
If the Client is located outside mainland Portugal, Cacao Equador informs that any legal process must be forwarded to the Portuguese Courts.

12. Contacts

For any clarification about the service, please contact us at .

13. Complaints Book

Follow this link to submit your complaint, compliment or simply to request information.