Shipping policy

Shipping dates

Under normal circumstances, we only ship orders placed by Thursday morning. This precaution is to prevent the chocolates from being stopped in the carrier's warehouses over the weekend, with the risks inherent in that situation.
Orders placed on Thursday afternoon and Friday will be processed the following Monday. The same procedure applies to public holidays in Portugal.

Shipping deadlines

Orders will be shipped within 24 to 48 business hours after receipt. Deliveries in mainland Portugal are usually made within 1 to 2 working days, in Europe there is a transit time of 1 to 3 working days. However, once it is delivered to the carrier, we cannot guarantee transit time.

In the case of orders during festive seasons, delays may occur, so we advise you to place your order in advance, and also to choose the Express shipping option.
We are not responsible for tracking your order, however, if you contact us, we will send you a waybill number that will allow you to know its status.